Support Contracts
A fully comprehensive 5 year Support Package is also available and can be quoted on application.
The 5 year Support Package includes
Maintenance of all sensor hardware and software, plus all display hardware, software and ENCs (where supplied by Navicom Dynamics)
Assistance by remote Internet connection (where possible) for:
- Wireless communication issues between devices (where applicable)
- Diagnosis of any issues with sensor data
- Firmware upgrade and/or configuration of sensor hardware
- Software updates, if available from software supplier, for navigation software (where Navicom has supplied and configured the software under this contract).
- Assistance with PC software configuration (where Navicom has supplied and configured the PC and software under this contract)
- Batteries (including replacements where necessary, through defect or through being out of life)
- Replacement cables for portable equipment (where required) Does not include main RF cable runs on permanently sited equipment.
- All Qastor Support and Maintenance subscriptions to enable access to all QPS/Qastor support webportal, bug fixes and new versions (if supplied under this contract).
- All Annual ENC license renewals (where ENCs have been supplied by Navicom Dynamics under this contract)