Product Support for Portable Pilot Units
Products»Product Support for Portable Pilot Units

COMPREHENSIVE SUPPORT

A fully comprehensive 5 year Support Package is also available and can be quoted on application.

The 5 year Support Package includes

- Maintenance of all sensor hardware and software, plus all display hardware, software and ENCs (where supplied by Navicom Dynamics)
- Assistance by remote Internet connection (where possible) for:

- Wireless communication issues between devices (where applicable)
- Diagnosis of any issues with sensor data
- Firmware upgrade and/or configuration of sensor hardware
- Software updates, if available from software supplier, for navigation software (where Navicom has supplied and configured the software under this contract). 
- Assistance with PC software configuration (where Navicom has supplied and configured the PC and software under this contract)
- Batteries (including replacements where necessary, through defect or through being out of life)
- Replacement cables for portable equipment (where required) Does not include main RF cable runs on permanently sited equipment.
- All Qastor Support and Maintenance subscriptions to enable access to all QPS/Qastor support webportal, bug fixes and new versions (if supplied under this contract).
- All Annual ENC license renewals (where ENCs have been supplied by Navicom Dynamics under this contract)

Contact us to discuss the package suitable for you